Privacy Policy

Introduction

At Unbannnable, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reddit post optimization service.

By using Unbannnable, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you sign up for Unbannnable, we collect:

• Email address – To create your account and send important communications
• Name – To personalize your experience
• Authentication data – We use Clerk for secure authentication; we do not store your password directly

Usage Information

When you use our service, we collect:

• Post content – The titles and bodies of posts you submit for analysis (used only for providing the service)
• Subreddit information – Which subreddits you're targeting for your posts
• Credit usage – How many credits you've used and your remaining balance
• Feature usage – Which AI features you use (Post Analyzer, Rule Checker, etc.)

Analytics Data

With your consent, we use PostHog to collect:

• Page views and navigation patterns
• Feature engagement metrics
• Device type, browser, and general location (country/region)
• Session duration and frequency

Note: You can opt out of analytics tracking at any time by selecting "Essential Only" in the cookie consent banner or by contacting us.

How We Use Your Information

We use the information we collect to:

• Provide our service – Analyze your posts against subreddit rules and provide optimization suggestions
• Manage your account – Track credits, process payments, and maintain your subscription
• Send communications – Account updates, usage statistics, and (with consent) newsletters and promotional content
• Improve the service – Analyze usage patterns to enhance features and user experience
• Prevent abuse – Detect and prevent fraudulent or unauthorized use

AI and Data Processing

Unbannnable uses AI (Claude by Anthropic) to analyze your posts. Here's what you should know:

• Your post content is sent to Anthropic's API for analysis
• We do not use your posts to train AI models
• Post content is processed in real-time and not stored by Anthropic beyond the immediate analysis
• You can review Anthropic's privacy practices at anthropic.com/privacy

Data Storage and Security

We use industry-standard security measures to protect your data:

• Database: Your data is stored in Convex, a secure, encrypted database service
• Authentication: Handled by Clerk with enterprise-grade security
• Payments: Processed by Dodo Payments; we never store your payment card details
• Emails: Sent via Resend with encrypted transmission
• All data is transmitted over HTTPS/TLS encryption

Data Sharing

We do not sell your personal information. We share data only with:

• Service providers – Third-party services essential to our operation (Clerk, Convex, Anthropic, Resend, PostHog, Dodo Payments)
• Legal requirements – When required by law or to protect our rights

Your Rights

You have the right to:

• Access – Request a copy of your personal data
• Correct – Update or correct inaccurate information
• Delete – Request deletion of your account and data
• Export – Receive your data in a portable format
• Opt-out – Unsubscribe from marketing emails or disable analytics tracking

To exercise any of these rights, contact us at privacy@unbannnable.com

Cookies

We use cookies for:

• Essential cookies – Authentication and session management (required)
• Analytics cookies – Usage tracking via PostHog (optional, with consent)

You can manage cookie preferences through the cookie consent banner or your browser settings.

Data Retention

We retain your account data for as long as your account is active. Post analysis data is retained for 90 days to provide usage statistics. If you delete your account, we will remove your personal data within 30 days, except where required by law.

Children's Privacy

Unbannnable is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last updated" date at the top indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: